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drip.F.A.Q.
Domestic Shipping:most items ship via USPS Priority Mail (insured) or comparable.
delivery time: 2-3 day.

International Shipping: This item ship via USPS First-Class Mail International Parcel (insured). delivery time: varies by destination - usually takes 2-3 weeks.
International customers are responsible for all duties, taxes or fees associated with shipping to their respective countries.
Return with original product tags and packaging that has not been installed, used, worn, damaged or modified, you may return the product at your expense within 14 days of receipt. Returns will be expected at our place with in 2 weeks after your request.

Please understand, due to sanitary issue, we can not accept return of any used merchandise. Refund will be issued once we receive your returned item. Shipping charges are not refundable.

If a return is shipped without a tracking number or it is not insured the customer will be liable if the item is lost or damage by the carrier and no refund will be issued. Providing a tracking number will also accelerate your return process. Retain your tracking number and email it to us at return@dripmodule.com so that we can check on the progress of your return. If you have not received credit within 14 days from the date of your return, please contact us immediately. You will have 14 days in which to return the product from the date of return approval. After 14 days, the Return Authorization will expire and no replacements or refunds will be given.

Note: Customer will be liable if the returned item is lost or damage by the carrier and no refund will be issued. Drip module has the right not to accept any return item that has been used or any return item that is receive after 14 days after the Return Authorization.
Currently, our production facility is located in Oklahoma City.
Our administrative office. 
718 W. Sheridan Ave.
Oklahoma City, OK 73102
Other than contact and shipping info, we do not have access or store any of credit card and payment info. Our products are sold directly at Square market place and Etsy.
All payments are secured and handled directly by PayPal or Credit card companies (visa, amex, master cards).
The bowls/trays are made of F.D.A. approved materials for food/water.
It made of the choice of matte black colored High Impact Polystyrene or semi-translucent gloss white colored Acrylic.
Both materials has been used in many years in food industry, i.e. polystyrene trays on frozen TV dinner, acrylic on gum balls machine. Material Safety Data Sheets are available on request.
Yes, they are safely washed in a normal hot water from faucet. For trays and bowls cleaning (top part only), we recommended to have it hand-washed only and hand dry it with a soft cloth.
It is not microwaveable and dishwasher use is not recommended.
California Sales Tax will be add to all merchandise shipped within California - It will be applied during checkout.

International customers are responsible for all duties, taxes or fees associated with shipping to their respective countries.
The top finish is made of either: compressed wood laminate, Plastic laminate or Acrylic. All of the materials were chosen for its durability, water proof finish and fairly easy to clean.

For cleaning the surface:
Clean Water and Wipe - The simplest, safest, and least costly method that will adequately do the job is always the best method.

The birch-ply underneath the top finish is also made of an outdoor rated birch-ply. It is waterproof and durable.

If you prefer, you could further protect the edges with food grade natural oil/ wax such as butcher block conditioner. (The edges will be slightly darker if you apply this - no need to put on the top)
The brown paper on the top is "the acrylic protective coating" that supposedly to be removed by the customer to prevent scratch during shipping and handling.
Follow this link for
removal of the protective coating.
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Clean Water and Wipe - The simplest, safest, and least costly method that will adequately do the job is always the best method. Stainless surfaces thrive with frequent cleaning because there is no surface coating to wear off stainless steels. A soft cloth and clean warm water should always be the first choice for mild stains and loose dirt and soils. A final rinse with clean water and a dry wipe will complete the process and eliminate the possibility of water stains.
The Stainless steel bowls are also dishwasher safe.
Even-though the Birch Plywood material is an outdoor rated, we do not recommend to use it solely outdoor except it is under covered Porch and place it nearby wall. We also recommend to protect the wood edges with food grade natural oil/ wax such as butcher block conditioner.